Frequently Asked Questions
HOW CAN I CHANGE MY SHIPPING ADDRESS?
By default, the last used shipping address will be saved into to your Peacocklife Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
HOW DO I ACTIVATE MY ACCOUNT?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at online@Peacocklife.com
WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?
Peacocklife Store is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products.
HOW CAN I TRACK MY ORDERS & PAYMENT?
After logging into your account, the status of your checkout history can be found under Order History.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Members who ship their orders within India should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
HOW DO YOU SHIP MY ORDERS?
All your orders are sent via reputed courier companies.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and Net Banking payments.
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
Peacocklife ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment at check out.
WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly.
- Please satisfy yourself that the product is received in a good condition at the time of delivery itself. Please do not sign on the courier sheet unless it is so established. In case of damage, please notify the delivery person and mention it on the courier receipt
- In the event of damaged product received, we will require photo proof of the affected product within 24 hours of delivery in order for us to investigate and review before a decision is made to re-send a replacement to you at no cost, subject to availability. In light of this, the said product should not be thrown away until advised. Please email the photo to us at email@example.com. Final decision will rest with Peacock Life.
- In the event of lost mail, we will try to locate it with the courier company and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.
WHAT HAPPENS IN THE EVENT OF WRONG /MISSING PRODUCT?
We take such matters very seriously and will look into individual cases thoroughly:
- In the event that you’ve received the wrong product, we will require photo proof of the wrongly sent product and after reviewing, we’ll re-send the correct Product to you at no cost, subject to availability.
- In the event you’ve received your order with a missing Product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to firstname.lastname@example.org and after which, kindly give us a call at (22) 2651 1474 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.
I AM HAVING PROBLEMS ACCESSING PEACOCKLIFE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?
As Peacocklife Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Peacocklife Store:
- Microsoft Internet Explorer Version 10 onwards.
- Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie
- Mozilla Firefox Version 10 onwards.
- Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
- Google Chrome Version 12 onwards.
- Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/